Situation
The CTO of a leading global distribution and logistics company wanted to ensure its major technology systems outperformed the competition as well as inform its own strategic planning and budgeting efforts.
Methodology
Through in-depth secondary and primary research, the Maia team benchmarked 4 leading competitors’ IT organizations, budgets, strategies, IT architecture, and enterprise software systems. Systems included POS and Order Management Systems, Warehouse Management Systems, and eCommerce.
Analysis
Apart from a few tactical features, which would require minimal investment to improve, Maia found that our client’s IT systems were far more advanced than the competition.
Impact
Since our client’s current IT environment was ahead of the competition, Maia convinced our client to focus its investment on next-generation, “leap frog” technologies, such as warehouse robotics. These investments have enabled our client to offer customers a clearly differentiated and valuable customer service experience, which competitors are still unable to match.